Let bots do the heavy lifting
Save time by automating repetitive tasks such as issuing late payment reminders for clients, making coverage recommendations and delivering policy documents.
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Empower human connections,
one contact at a time
Build lasting relationships with personalized messages, bespoke customer journeys, smart automation and in-depth insights.
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Elevate your 24/7 customer experience
Reduce phone call volumes and take the customer service to the next level by giving clients access to their documents, simplifying the payment process and communicating with them in real-time.
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Don’t be busy, be productive
Free up your schedule to do more meaningful work. Office Bot is designed to streamline renewals, automate billing processes, and deliver policy documents to clients.
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Stronger relationships, one contact at a time
With Pathway, you don’t need to have a full-time marketing communications expert on your team, but you’ll look like you do — for a fraction of the cost.
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Measure customer satisfaction today
Fortune 100 companies have used Net Promoter Scores® for years as a proven metric to transform their approach to customer experience, and gain deeper insights into their standing with clients.
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The age of the 24/7 customer relationship is here
Take your customer service to the next level by giving clients access to a dedicated self-service portal with just one click.
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In the past, our TSR’s were spending between 6-8 hours per day completing manual renewal reviews, now they spend 2-3 hours per day.
Pathway has thought of everything to make your marketing processes smooth and automated. It enables you to focus on providing your clients with exceptional customer service as well as bring in new business.
Working with the team at Pathway has been such an amazing experience. They have been totally committed to making our experience an outstanding one. Whenever we have a question or concern, the team addresses it the day of and has some sort of solution in place. They are very good at taking our wants and needs and making them a reality. We have no complaints working with this company, and we feel like a valued part of their team.
It has been a very positive experience, especially given that most insurance companies are going paperless. It has been easy to send emails to targeted groups and set up daily email delivery with insurance documents.
I am very impressed with the software and the system is very user friendly. We have received some positive feedback from our clients - most like the quick and easy renewal reviews/surveys that are sent out by email to our clients.
