Job Details
Job Location: (Remote)
Job Type: Full-time
Working Hours: From Monday until Friday from 3PM to 11PM CEST
We are a cutting edge B2B SaaS company that helps insurance brokerages and agencies in Canada, the US and the UK improve operational efficiency and growth using automation. If you’ve already proven yourself in Support and want to work in a fast growing SaaS company then this opportunity is for you!
Benefits
- Paid Annual Company Retreat
- 30 days of annual leave
- Bonus structure
Skills and Qualifications
- Managing a portfolio of clients and driven growth within those accounts
- Proven success in managing external partners and providing exceptional client support
- 1+ years in Technical Support
- Fluency in English and French (C1/C2)
What You Will Be Doing
- Providing the front-line relationship with our clients on an ongoing basis
- Engaging in solutions-based conversations to identify and recommend the appropriate solutions for the clients
- Serving as the primary day-to-day contact for onboarding and internal program stakeholders training for a given portfolio of clients
- Training and product support
- Handling account retention
What You Will Focus On
- Building and maintaining strong relationships with clients
- Strategy development and prospecting
- Client management within an insurance industry
Top Reasons to Work with Us
- Remote work
- Great company culture!
- Opportunity to work for a growing tech start-up company
- Career growth opportunities
So, if you are a Client Success Manager with proven results, please apply today!
